IVHKB.COM Emergency Telehealth Veterinary Technician Triage disclaimer and client agreement: 
By checking the box below and using the IVHKB.com Emergency Telehealth Veterinary
Technician Triage Service, you acknowledge that you have read, understood, and agree to the
following terms:
Nature of Service
The IVHKB.com Emergency Telehealth Veterinary Technician Triage Service is a non-
diagnostic veterinary technician consultation service intended to provide general guidance
regarding your pet’s condition.
During the video consultation, an experienced veterinary technician will gather information
provided by you and perform a visual assessment based solely on information available during
the call. Based on that information, the veterinary technician may provide guidance regarding
whether:
A. Your pet should be taken immediately to a 24-hour emergency veterinary hospital for urgent
medical care;
B. Your pet may be able to wait for evaluation by a licensed veterinarian during normal business
hours; or
C. There are reasonable supportive measures you may consider at home prior to seeking
veterinary care.
No Veterinary-Client-Patient Relationship
Use of this service does not create a Veterinarian-Client-Patient Relationship (VCPR) and does
not establish a relationship with any licensed veterinarian.
No Diagnosis, Treatment, or Prescriptions
The veterinary technician providing this service is not acting as a veterinarian and cannot:
• Diagnose medical conditions;
• Prescribe medications;
• Provide medical treatment;
• Establish a definitive medical plan; or
• Replace an in-person veterinary examination.
Not an Emergency Service
This service is not an emergency veterinary service.
If your pet is experiencing a life-threatening emergency, including but not limited to severe
difficulty breathing, collapse, active seizures, severe trauma, uncontrolled bleeding, poisoning,
inability to urinate, heat stroke, or any other condition you believe may be critical, you should
immediately seek in-person veterinary care at the nearest emergency veterinary hospital.
No After-Hours Veterinary Care
Participation in this service does not result in:
• A call from Dr. Eastman after normal business hours;
• Emergency treatment by Island Veterinary Hospital after hours;
• Hospital staff meeting you at the hospital after hours; or
• Guaranteed access to veterinary services.
All medical treatment decisions remain the responsibility of the pet owner and the attending
veterinarian.
Limitations of Telehealth Triage
Any recommendations provided are based solely upon information supplied by the client and
observations that can reasonably be made during the video consultation.
Because no physical examination, diagnostic testing, laboratory work, imaging, or
comprehensive veterinary evaluation is performed, recommendations may be incomplete or
inaccurate and may not reflect your pet’s actual medical condition.
Limitation of Liability
By using this service, you understand and agree that Island Veterinary Hospital, IVHKB.com,
Dr. Eastman, and any affiliated employees, contractors, or veterinary technicians shall not be
liable for any injury, illness, loss, damages, costs, or adverse outcomes arising from:
• Reliance upon information provided during the consultation;
• Delayed veterinary evaluation or treatment;
• Decisions to seek or not seek veterinary care;
• Incomplete, inaccurate, or omitted information provided by the client; or
• The limitations inherent in remote telehealth communications.
Acknowledgment
By checking the box below, you certify that:
I have read and understand this disclaimer.
I understand that this service provides veterinary technician triage guidance only.
I understand that no diagnosis, treatment, or prescription will be provided.
I understand that this service is not an emergency service.
I understand that if my pet requires emergency medical care, I must immediately seek in-person
veterinary treatment.